Terms and conditions - Purple Flowers
TERMS AND CONDITIONS

Purple Flowers

Thank you for your interest in our creations!

Purple flowers • Pamantul rade prin flori
Purple flowers • Pamantul rade prin flori

Terms and conditions

Purpleflowers.ro online store is managed and owned by SUNTIME EVENTS SRL

No. ORC / year: J40/380/2012

CUI: RO29550436

Social residence: 44, Tuzla street, S2, Bucharest

IBAN: RO54 RZBR 0000 0600 1544 297

Bank: Raiffeisen Bank Ag. Dorobanti

Social capital: 200 lei

Phone: +40 755 138 138

Email:hello@purpleflowers.ro, comenzi@purpleflowers.ro

 

All the prices displayed include VAT.

 

1 DEFINITIONS

General terms and conditions provided further will be applied to all product sales by SUNTIME EVENTS SRL via online shop www.purpleflowers.ro, to buyer and can be modified anytime by SUNTIME EVENTS SRL without notice.

Buyer / Customer – person/legal entity that makes an order

Seller / Company – SUNTIME EVENTS SRL

User / Visitor – any person/legal who visits www.purpleflowers.ro

Products – any product displayed on the website and mentioned in order, to be provided by the seller to  customer

Order – an electronic document that comes as a form of communication between the seller and the client, whereby the client expresses the intention to purchase certain goods and make payments

Order processing – all actions in relation to an order, from the moment of receiving the order and until the invoice related to this order is sent. These actions refer to (but are not limited to) payment verification, initialization of work, product making, order delivery, delivery confirmation.

Courier – any employee or company who performs courier services

Website – www.purpleflowers.ro

 

2 INTELLECTUAL PROPERTY LAW

The whole content of the website www.purpleflowers.ro: images, texts, products, information, graphics, web graphic, logo (without being limited to) is wholly the property of SUNTIME EVENTS SRL and his collaborators and it is protected by Law of copyright and neighbourig rights and by the laws regrding the intellectual and industrial property. Taking over of them without the agreement of SUNTIME EVENTS SRL, in writing, is illegal and is punishable to the law.

Taking over of the images is allowed only if in case of placing an order to SUNTIME EVENTS SRL.

 

3 LIABILITY EXEMPTION

SUNTIME EVENTS SRL does not guarantee that the site, the servers which host the site and emails sent from the www.purpleflowers.ro do not contain viruses or other informatic components with potential harmful aspect, that do not content errors, omissions, failures, delays, interruptions in operation or transmission, the line failures or any other similar factors. The user uses the website at his own risk, www.purpleflowers.ro being free of any responsibility for potential direct or indirect damage caused by using or visiting this site.

 

4 LEGAL AGE

Minimum age for placing an order is 18. The persons who are under 18 can place an order only if they transmit, together with the order, the written agreement of a parent/legal guardian on the list of Terms and Conditions at comenzi@purpleflowers.ro.

To order via our website alcoholic products (wine bottle included in the category Gift Baskets or the option Add Gift), the clients declare that they are 18 until the date they make the order and, also, that the recipient is 18.

 

5 SECURITY

Your card data security is very important to us. The website www.purpleflowers.roprocesses payment card information through our partner EuPlatesc.ro (EuroPayment Services SRL).

The card data entered at the order payment are not stored on the website and cannot be accessed by our employees. For the safety of your data, data entry is performed directly on secure servers EuPlatesc.ro (EuroPayment Services SRL). All payment transactions will be encrypted in accordance with the laws in force, and in compliance with the required security payment processing solutions.

For transaction security reasons, buyer is advised not remain logged into the site and do not set the automatic login option on mobile devices.The disclosure account password access is not allowed and it is recommended to use a password with strong security (contains at least eight characters, including uppercase, lowercase, numbers and special characters).

 

6 REGISTER AS A USER

Purpleflowers.ro website can be accessed and viewed without requiring Log in or register as a user (create an account). Identification and registration are not required in the case of placing an order.

Registration as a user is recommended for keeping the history of orders, saving favorite addresses and billing data.

Registering as a user can do with e-mail address (requires an email confirmation) or Facebook account. Registering as a user on the website www.purpleflowers.ro implies the acceptance form of Terms and Conditions. The site does not record, retain or use any information regarding the data to access the email or Facebook accounts.

Please, notify us at hello@purpleflowers.roany potential unauthorized use of your account or suspected breach of security.

 

7 ORDER

The flowers bouquets, floral arrangements and other products presented on this site can be purchased both online directly on the site, and by telephone at telephone number 0755 138 138 or via email at comenzi@purpleflowers.ro.

 

7.1 ONLINE ORDER

The online flower shop gives you the opportunity to order directly on the website any product from the categories listed in the menu bar, or in other places from the website.

To place an online order you must:

  • choose the desired product;
  • read specifications, product description, and notice its price and availability;
  • if the right product for you, select the delivery date, favorite delivery time, add a message and if you would like extraoptions and add the product to cart;
  • at this point you can complete the order as unregistered user or you make an account;
  • complete billing data;
  • complete delivery dates;
  • complete any comments that you have for us;
  • select a payment method;
  • read the Terms and Conditions, and check the box to agree the List
  • press the button Checkout

You will get an email confirmation of the order placed. The status of your order is in this moment “Pending”, meaning your order is being processed.

After receiving the email confirmation the customer must carefully check all the information and immediately notify us if any error occurred. SUNTIME EVENTS SRL is not responsible for any delay or mistake caused by mistakes of customer communication, omissions, interruptions, deletion of files from email, errors, defects, viruses, delays in operation or transmission, etc.

If you select to pay by card, you will also receive a confirmation email for the payment, from our partner EuPlatesc.ro (EuroPayment Services SRL) to confirm the payment.

After the delivery you will receive a new email, the status of the order in this moment will be “Complete”, meaning your order was delivered. You will also receive an email with the bill for your order. The time of the actual delivery may be different from the moment of of sending the email with the status change. We reserve the right to change the status of an order in 1 to 72 hours from the time of the actually delivery.

The methods of payment agreed upon in this type of order are listed in chapter no. 8 Payment.

 

7.2 ORDER BY PHONE

Any of the products presented on the site can be ordered by phone at telephone number 0040 755 138 138, or at other numbers displayed on the website. Our operators are ready to answer all your questions. After receiving the email confirmation the customer must carefully check all the information and immediately notify our employees for any error occurred. SUNTIME EVENTS SRL is not responsible for any delay or mistake caused by mistakes of customer communication, omissions, interruptions, deletion of files from email, errors, defects, viruses, delays in operation or transmission, etc.

Any phone order made at one of the numbers displayed on the website will be made only after reading the Terms and Conditions and only if you agree with the Terms and Conditions. If you make a phone order at one of the numbers displayed on the website, you declare that you have read and agree with the Terms and Conditions.

The methods of payment agreed upon in this type of order are listed in chapter no. 8 Payment.

 

7.3 ORDER BY EMAIL

Our operators will immediately take the command sent by email to comenzi@purpleflowers.ro. After receiving the email confirmation the customer must carefully check all the information and immediately notify our employees for any error occurred. SUNTIME EVENTS SRL is not responsible for any delay or mistake caused by mistakes of customer communication, omissions, interruptions, deletion of files from email, errors, defects, viruses, delays in operation or transmission, etc.

Any email order made at one of the emails displayed on the website will be made only after reading the Terms and Conditions and only if you agree with the Terms and Conditions. If you make a email order at one of the emails displayed on the website, you declare that you have read and agree with the Terms and Conditions.

The methods of payment agreed upon in this type of command are listed at chapter no. 8 Payment.

 

7.4 ORDER CONFIRMATION

The Order confirmation / invoice proforma togehter with the Unique Order Number (Order ID) will only be sent to customers by email at every new order placed on www.purpleflowers.ro. Customer must verify any information provided in the order and to notify us if certain errors have occurred in the information provided. Any complaints (in writing via email or telephone) will be done mentioning the unique order number received. In this case, customers will receive the updated order confirmation email.

 

8 PRODUCTS

Products available on the website www.purpleflowers.romay contain dried or preserved materials, glass/wood/metal/plastic containers, floral foam, soil, cut flowers, green plants, flower plants, fruit plants, vegetable plants, fruits, vegetables and other decorative elements. They are not intended for human consumption.

Gifts (food products) that can be added to each product with the “ADD GIFT” option or food products of the presents listed in the “GIFT BASKETS” are produced for human consumption.

Based O.G. 21/1992, Law 449/2003 and O.G. 174/2008, O.G. 34/2014 products traded on www.purpleflowers.ro have guarantee benefits, except for perishables – flowers, plants.

The site www.purpleflowers.ro offers a 3 days guarantee for the products that contains cut flowers for maintaining the freshness of cut flowers but only if the appropriate maintenance mentioned on the product label is respected. SUNTIME EVENTS SRL will answer to any warranty claim only if the returned product is intact and accompanied by documents of the acquisition. Refunding to the seller’s premises or by courier, in which case the expedition costs will be borne by the client. Settlement of warranty is made within 15 days of receipt of the request. No warranty is offered to products which shows dents, cracks, scratches or are returned incomplete or without documents for the acquisition.

In each product page you will find photo, specifications and descriptions of each product. Some products may become unavailable in stock at any given time. SUNTIME EVENTS SRL has no obligation to notify clients of the stock in real time. For some products we may change the pictures, specifications, price or stock at any time, without the obligation to notify customers or website visitors of these changes.

 

8.1 PRODUCTS WITH FLOWERS – PLANTS (FLORAL BOUQUETS, FLORAL ARRANGEMENTS, PLANTS ARRANGEMENTS, TERARIUMS, PLANTS)

All photos presented on the website are for presentation only. Bouquets and arrangements may differ slightly from photo depending on available stocks and designer’s hand. Plants may be slightly different from the picture presented as well.

Products containing flowers are individually handmade and they are slightly different between them. Not only designer’s hand can differ. Flowers and plants are natural and unique. Even from the same species some may differ slightly from one another. And plants grow differently, so they may be slightly different from the picture presented on the site.

Since the availability of certain types of flowers differs depending on the season, or if some sort is out of stock at a time, we reserve the right to change that sort with one equivalent as style and same value or higher. If the change is major, we will try to contact you to agree. Support plants (leaves, greens) and vessels can be changed without any prior notification. If we fail to contact you through the channels used in the previous communication, we will consider that we have your consent.

To enjoy for a long time the flowers or plants received, please keep in mind few recommendations:

  • Before inserting the bouquet in water, cut the fower stems 1-2 cm and rinse the vase. Replace the water, cut the flower stems 1-2 cm and rinse the vase every 2-3 days. For flower arrangements made in floral foam, add a little water every day to avoid drying the floral foam.
  • Water the plants and plants arrangements periodically, so the soil is always moist. Some plant arrangements and terrariums can be made in bowls that do not allow drainage of excess water. Drying soil or excessive watering of it can damage the plants. Use a fertilizer when you water the plants. Fertilizer dilution will be made following the instructions on its label.
  • Plant arrangements and terrariums may contain natural green moss. Natural green moss is preserved and does not need water. Avoid if possible watering it when you add water to plants.
  • Terrariums are plant arrangements made in closed or covered glass bowl. Terrariums do not need regular watering, but an adjustment of humidity inside the bowl. If you notice on the bowl walls an excessive condensation, let the arrangement found to allow the excess water to evaporate. If the soil seems dry, add a little water.
  • Keep the flowers, flower arrangements, plants, terrariums or plant arrangements away from sunlight and direct sources of heat or air conditioning. The average temperature recommended to keep the flowers is 16-18 degrees C. The average temperature recommended to keep the plants is 18-20 C degrees.
  • These products may contain floral foam, soil, cut flowers, green plants, flower plants, plants with fruits, plants with vegetables, fruits, vegetables, or other decorative elements. They are not intended for human consumption.
  • These are perishable goods and can not be returned.

 

8.2 DECORATIONS

All photos presented on the website are for presentation only. The products displayed in this category, especially the ones that contain driftwood may differ slightly from photo. We will try to use simillar pieces of driftwood, but they can not be exactly the same. All the products are handmade and each product is unique. The delivery of these products can vary from 2 to 7 days.

To enjoy for a long time these products, please keep in mind few recommendations:

  • These products are made with dried or preserved materials with a glass, wood, metal or plastic base. Preserved moss, flowers and plants will keep the same look for few years if:
  • the products will be kept only indoor, produsele vor fi pastrate numai la interior, in airy spaces with a normal humidity and a temperature between 15 and 30 C degrees;
  • the products are NEVER WATERED;
  • the products are not exposed to direct sunlight (UV), or in the direct action of heat / cold sources (radiator, air conditioning));
  • as much as posible touching the products should be avoided;
  • the dust will be removed only with a soft feather brush.
  • Both preserved moss and preserved flowers and plants DO NOT NEED WATER. Contrary to all the information that can be found on the internet (that preserved moss grow very hard, absorb moisture from the air or need to be sprayed with water), preserved moss, plants and flowers do NOT grow and DO NOT need water.
  • These productsmay contain dried or preserved moss, plants and flowers, glass/wood/metal/plastic containers, floral foam, soil and other decorative elements. They are not intended for human consumption.

 

8.3 GOURMET PRODUCTS

These products are intended for human consumption. Please read the storage instructions displayed on each product’s label. Please be aware of each product’s shelf life. These products are purchased from specialized stores and are not produced by SC SUNTIME EVENTS SRL.

 

8.4 ADDITIONAL PRODUCTS

For certain products listed on www.purpleflowers.ro you can add a vase or a gift.

Additional price information is displayed in the option of adding the product. Adding a personalized message is a free service made available to our clients

If one or more of these options are disabled when viewing a product, that product does not support those additional products.

 

8.5 CANCELLATION OF ORDER OR MODIFICATION OF PRODUCTS

You can change your mind about the order placed. Changing or canceling an order will be made only in writing, by email at comenzi@purpleflowers.ro at least 24 hours before the time of delivery.

We try to answer to last-minute changes, but we can guarantee only the  changes submitted at least 24 hours before the time of delivery.

In case the order is canceled within the mentioned period, SUNTIME EVENTS SRL guarantees 100% return payment made within a maximum of 15 days from notification.

In case the order is canceled after that period, SUNTIME EVENTS SRL returns only 50% of payments made, within 15 days of the request.

The Company reserves the right to choose the customers and to cancel a certain order and will inform the customer of this change with a minimum of 2 hours before the time of delivery.

 

8.6 RENTALS

All products in category RENTALS are rented after requesting an offer. SUNTIME EVENTS SRL may set different prices for each product depending on the event / occasion, the amount of goods leased or rented goods package. Price quotations are provided for each event / occasion in hand.

Products can be rented following the conclusion of a lease between SUNTIME EVENTS SRL and the client. Transmission of inquiries or quotations for certain products do not oblige in any way customers or SUNTIME EVENTS SRL if they are not followed by the conclusion of a lease.
Price quotations are available 48 hours passed. Product prices can be changed after the expiry of 48 hours even if the customer returns for the same event / occasion.

Sending a price offer does not oblige SUNTIME EVENTS SRL  in booking products concerned. Reservations of products can be made only following the conclusion of a lease. Products may be available when submitting the offer price and may be unavailable after if another customer signs a lease for them. SUNTIME EVENTS SRL  has no obligation to notify a client when another client has interests for the same product or if another client signs a lease for the same products and they become unavailable.

 

9 RECALL

According to the law, perishable products may not be returned – flowers and plants are perishable.

Food products can be returned within 15 calendar days from receipt and non-food products can be returned within 30 calendar days from receipt of the order in the following conditions:

  • Food and non-food products are returned intact only in the original package, containing all parts / components / initial accessories;
  • returning goods is made only by sending them to SUNTIME EVENTS SRL address, mentioned at the beginning at the Terms and Conditions, by any courier, except Romanian Post;
  • carriage return shipment will be paid by the customer at dispatch, otherwise it is rejected at reception;
  • packages will contain  all documents initially received;
  • packages RETURN FORM will be completed and signed by the client. The RETURN FORM can be downloaded here

The amount paid will be refunded in full, less the cost of return transport which remains the customer’s, within maximum 15 days of receiving the request for return and acceptance of the return of the SUNTIME EVENTS SRL. The customer will receive the amount paid, but will not be entitled to other damages.

 

10 SHIPPING

Delivery is done by our employees or by specialized courier to the address specified by the customer in the order form or products may be lifted from the Purple Flowers Workshop.

Delivery will be made in the day you selected in the page of each product and at the adress you filled in in the checkout form, but only in Bucharest and surrounding areas.

In each product page, beside the date of the delivery you can also choose a time interval you would prefere for delivery. We are always striving to deliver the order in this period, but we cannot guarantee than the delivery date. The prefered time of the delivery is just a suggestion and not a right of the customer.

 

10.1 TERMS AND DELIVERY PROGRAM

Any order can be delivered in Bucharest and surrounding areas, in 2-4 hours after payment confirmation.

Delivery schedule is: 9:00 to 9:00 p.m. Monday to Friday and 10:00 – 19:00 Saturday and Sunday.

The delivery schedule can be modified in some periods of the year (1-8 of March, Christmas, New Year and other logal holidays.

Any order paid till 17 can be delivered the same day.

Some deliveries may be delayed or canceled in terms of force majeure or in very busy time of year (Valentine’s Day, March 1 to 8, Easter, Christmas, Name-days, etc.)

 

10.2 SHIPPING COST

The delivery of ordered products in Bucharest and surounding areas is free. However, in certain cases, the Company may decide to charge a particular delivery. The customer will be informed before the order is processed. The order will be processed after the customer accepts and will pay the delivery cost.

 

10.3 SPECIAL DELIVERY CONDITIONS

SUNTIME EVENTS SRL is not responsible for delivery failed / delayed from lack recipient at the time of delivery, to the address provided by the sender. Because of flowers perishability we do not answer for depreciation / wilting products due to the extension of the delivery time due to a delivery address incorrectly provided by the client, postponing or rerouting requested by the client or recipient, postponement or redirection arising out of lack recipient from address.

In the event that access to the recipient is restricted (keeper, checkpoint, recipient hospitalized, etc.) and the courier is not allowed access to the recipient, or if the recipient is absent at the address, the parcel can be received by a third party (concierge, receptionist, neighbor, relative, colleague, etc.) if this person will sign for the shipment. In these circumstances the order will be considered delivered.

If no other person who has access to the recipient does not want to sign for receipt or the recipient is not present at the address and cannot be found by phone, the courier will return to the maximum of two more times. If the recipient is not found after 3 attempts, SUNTIME EVENTS SRL cannot be blamed for the failure of delivery and the customer will be notified of this situation, and will tell us how he wants to proceed. The product can be destroyed, or can be delivered on demand to a new address. SUNTIME EVENTS SRL is not liable if its product degrades due to transportation by courier for two days.  The customer may request for a fee, refreshing arrangement where appropriate. The amount needed for refreshing the arrangement shall be communicated to the client’s request. If we are unable to make contact with the customer through the communication channels previously used, the product will remain at our Workshop pending for 2 days. After expiry of this period, the product will be destroyed and the order will be considered completed.

If the recipient refuses shipment, SUNTIME EVENTS SRL cannot be blamed for the delivery failure and the customer will be notified of this situation, and will tell us how he wants to proceed. The product can be destroyed, or can be delivered on demand to a new address. If we are unable to make contact with the customer through the communication channels previously used, the product will remain at our Workshop pending for 2 days. After expiry of this period, the product will be destroyed and the order will be considered completed.

Our company does not assume any obligation if the delivery cannot be made in case of extreme weather situations (Code Yellow / Code Red / Code Orange) or with limited access to address. The expedition of the order in question may be postponed or redirected to a new address with delivery within 24 hours.

Because there are some very busy periods in a year (Christmas, Valentine’s Day, March 1 to 8, Easter and other holidays) please schedule in advance orders made around this time of year. SUNTIME EVENTS SRL reserves the right to change the delivery date for the orders placed in these times of the year, but only with clients notice of this fact in advance. In case we fail to contact you through the channels used in previous communication with you, we believe that we have your consent by default.

Successful delivery depends very largely on the accuracy of data provided to us (name and address, phone number, date and scheduling of delivery etc.).

There cannot be considered undelivered / incorrect delivery / wilted commodity / commodity broken any order under one of the above categories. We are committed to offer in the shortest time details of the status of deliveries to our customers when we requested and to do everything possible to facilitate the delivery of orders.

Any redirection of a product to a new address caused by any of the above situations and requested by the client, is only made following the payment of a transport fee of 25 lei / delivery address, regardless of the value order.

If the order is delivered, under the signature of the referred recipient or of another person at the address at the date agreed by both parties, then the company is exonerated from any penalties, fines or returns for any situations arising later.

 

10.4 ANONYMOUS DELIVERY

Orders placed on www.purpleflowers.ro mentioning being delivered anonymously will not be disclosed to the recipient except in exceptional cases, at the request of authorities or following customer agreement.

The recipient of the package can be contacted by phone before delivery, to validate the address and time of delivery, but not communicating what is to receive, using the general term “package”. Also, the recipient will not receive any information that could alow him to identify the customer.

 

10.5 PACKAGES

We pay great attention to packages used to ensure that our products arrive in perfect condition to the recipient. At the same time, we want to minimize the use of packaging to enable products (especially products containing flowers) to be more visible and impressive.

All bouquets are packaged in a discreet paper, recycled brown paper, lined with silk paper matching the bouquet.

Floral arrangements on will be packaged only if absolutely necessary, in transparent cellophane wrap or gift bags.

The décor products will be packed in transparent cellophane wrap, or gift boxes or bags, respectively.

The gourmet gifts will be packed in transparent cellophane wrap, or gift boxes, respectively.

Plants will have specific cellophane wrapping.

All products are accompanied by the label containing the information of its maintenance.

If you want the items ordered to be packaged in a certain way, or not contain any package, please send it by email when ordering at comenzi@purpleflowers.ro. Customers may require special packaging, in which case the customer will be informed about the cost of packing, depending on the application.

 

10.6 DELIVERY CONFIRMATION

SUNTIME EVENTS SRL will send via email after delivery, in 1 to 72 hours the confirmation of delivery accompanied by pictures of the product that was delivered. It aims to present the real image of the product delivered, the pictures not being processed and featuring exactly the product led to the destination. The product it is pictured togheter with the Purchase Order Form, for purposes of identification. Photos can be sent only via email and our company is not responsible for errors of communication: no internet connection, erroneous contact information,communication errors etc. According to the law, any online flower shop is obligated to send the real picture of the product to the paying customer. In busy periods such as Valentine’s Day, March 1 to 8, Easter, Christmas, birthdays, etc. we reserve the right to postpone / cancel sending them the picture by email, but still it can be sent to customers on request by email or phone.

 

11 PAYMENT

All prices displayed on www.purpleflowers.ro are final and include VAT. 19% for products with flowers, flower and plant arrangements, alcohol products and other non-food products or 9% for plants and  food.

Because we want everything to be as simple for you, for online orders on the website, you can choose any of our payment methods:

  • Online payment by card(VISA CLASSIC / ELECTRON, MASTERCARD, MAESTRO) safe and quick at checkout you will be redirected to the interface of secured servers of our partner EuPlatesc.ro (EuroPayment Services SRL);
  • Bank transfer- payment by bank transfer (payment order)

Our account details are:

SC SUNTIME EVENTS SRL

RO 29550436, J40/380/2012

RO54 RZBR 0000 0600 1544 2597

Raiffeisen Bank Ag. Dorobanti, Bucharest

Payment can be made by bank transfer to the bank office or through internet banking. If you opt for this option, please have in mind that order processing and executing will be done only after the confirmation of payment by the banking institution.

Informative, for interbank payments (from other banks) made up till 12.00 during the day, in general, money is transferred on the same day. For interbank payments made after 12 o’clock, in general, money will be transferred in the next morning. For intrabank payments (from Raiffeisen), the money is transferred almost instantly.

This schedule is strictly informative, SUNTIME EVENTS SRL is not responsible in any way for any delays caused by settlement operations between banks and any other reasons that delay the transfer of money in the account.

  • Cash – cash payment on delivery- for security reasons, if you pay by cash on delivery orders of more than 800 lei cannot be performed.
  • Cash by lifting by courier – you can pay cash to our courier who will arrive wherever you are in Bucharest and surrounding areas. If you opt for this option, please have in mind that order processing and executing will be done only after the confirmation of payment by courier.  This method of payment is charged an additional fee of 25 lei for courier moving to the address indicated.
  • Payment (cash or by card) at Purple FlowersWorkshop. If you opt for this option, please have in mind that order processing and executing will be done only after payment. Our program is running from Monday to Friday from 10:00 to 18:00 pm, Saturday and Sunday by appointment only.

For orders by email or phone, you can choose any of the following methods of payment. The conditions for each of the variants are listed above:

  • Online payment by card (the employee that will receive your order, will send you an email from our payments partner EuPlatesc.ro, with a link that will give you the opportunity to pay by card)
  • Bank transfer
  • Cash – cash payment on delivery
  • Cash by lifting by courier
  • Payment in cash at Purple Flowers Workshop

For reasons not related to SUNTIME EVENTS SRL, it can happen sometimes that there is errors in bank transactions to delay registration and order processing by us. If a message from the bank or if you notice that the transaction was not made to your account, please note this fact in writing to comenzi@purpleflowers.ro.

Any problems that may occur in banking transactions, may delay order fulfillment and although we regret any delay, and we will do everything possible to limit the unpleasant effects of these incidents, we do not control these situations, we cannot be held responsible for this and we won’t actually operate the reimbursement payment if the order was given in working even with delay.

Prices may be subject of negotiation only when large volumes.

 

12 BILLING

Prices and payment method chosen are specified in the order confirmation email. Any order made on www.purpleflowers.ro will be processed only after payment confirmation. The invoice will be issued on behalf of the payer (individual or company), this undertaking to provide us all the information necessary to draft the bill in accordance with the law.

Under Article 155, Par. 6 of the Tax Code “signed and stamped bills are not binding.”, and under the Tax Code Article 155, paragraph 8, point c: “It can be send invoices by electronical devices.” SUNTIME EVENTS SRL has no obligation to provide customers with bill in hard copy, but only in electronic format. At customer request, however, we can send the hard copy bill, signed and stamped by courier payed by the recipient. The receipt / tax receipt are issued only for cash payments.

 

13 WARRANTIES AND REFUND PAYMENTS

For products sold on www.purpleflowers.ro we offer 100% refund guarantee payment or provide a gift voucher in the amount or delivery of the product in consideration to the address/ to another address/date without any cost, if no delivery has been made for reasons that have kept strictly about SUNTIME EVENTS SRL or if the experience of purchasing our products led to a real customer dissatisfaction. In this case, please contact us at the address hello@purpleflowers.roor telephone number +40 755 138 138 to notify us about the encountered problems.

If any of the above, the only options for clearing are a refund, gift voucher consideration for future acquisitions or re-delivery of the product to a different address / at another date. Any other form of compensation is not subject to negotiation. A refund will be made within 15 days.

 

14 COMPLAINTS, PENALTIES AND PAYMENT DEADLINES

Our customer’s satisfaction is extremely important to us. While we regret any unpleasant incident, in case you encounter any problems please write to us by email to hello@purpleflowers.ro. To resolve complaints is necessary to include your identification data, pictures proving unsatisfactory product (if applicable) and contact details (phone, email), the order number and any other details you consider relevant. A complaint can be filed within 24 hours of the event complained for perishables and within 15 days of delivery for non-perishable goods. The term for the settlement of complaints is 5 days.

If the delivery date could be met, SUNTIME EVENTS SRL is obliged to inform the customer of the estimated time of completion of delivery. Will first try to resolve any problems amicably. Otherwise, the customer will be entitled to claim additional damages from the company, if this is allowed by law in the event of total or partial non-fulfillment on the part of  the company of order execution in accordance with the deadlines. If the company receives incorrect information regarding the billing or delivery of products, will set a new deadline for the order, fitting within 3 days

If the customer delays payment of requested products, it is liable to a penalty of 1% per day from the amount due. The maximum term of payment for any invoice is 1 day.

 

15 PERSONAL DATA

SUNTIME EVENTS SRL processes the customer / visitor personal data by automated and manual means, intended for issuing invoices for products and services, delivery of orders placed, collection of receivables related to them and solve their requests in connection with the activity of the company.

We consider the right to the protection of personal data as a fundamental Purple Flowers commitment, so we dedicate all the resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR “).

According to the decision no. 200 / 14.12.2015, the National Authority for the Supervision of Personal Data Processing (ANSPDCP), the data processing carried out by the companies for the above mentioned purpose, does not require registration with ANSPDCP as a personal data operator.

According to Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, amended and of the Law no. 506/2004 concerning the processing of personal data and privacy in the electronic communications sector SUNTIME EVENTS SRL has the obligation to manage safely and only for specified purposes, personal data supplied by the client / visitors. Name, address, telephone number, email address are collected and processed to release the documents and payment of the bank transaction bank (if necessary) in order to contact client (if needed), and for delivery of the goods ordered at indicated. Providing such data is mandatory in order to fulfill the order made on www.purpleflowers.ro. Refusal to provide such data, invalidate the order made on site and reimbursement payment made (if applicable). The recorded information is intended for use by SUNTIME EVENTS SRL and are communicated only to courier company for delivery of the product to the indicated address.

According to Law no. 677/2001 clients / visitors have a right of access to the data, the right not to be subject to individual decisions and the right to go to court. Also, they have the right to object to the processing of personal data concerning them and have the right to request deletion. To exercise these rights, you may submit a written, dated and signed request by email at hello@purpleflowers.ro.

Where disclosure is required by law (for example to a court order), SUNTIME EVENTS SRL will ensure that third party requesting disclosure acts in accordance with legal regulations and the application concerns only not excessive personal data not excessive in relation to the purpose of need. The person concerned will be informed of the disclosure if the law allows.

If some data about you is incorrect, please inform us as soon as possible. As they may arise situations where it is extremely important to make contact with you in order to deliver the order made, please data provided to create a personal account (in particular email address, and phone number) and recipient data, be current and accurate.

 

16 USE COOKIES

This website uses own cookies and from third parties to provide much better visitor experience and navigation services tailored to the needs and interest of everyone. Sailing on this website, you consent to the use of cookies.

What cookies means?

An “Internet Cookie” is a small file that will be stored on your computer, mobile terminal or other equipment of an user that is accessing the Internet. Thanks to cookies, the website retaines for a period of time, your actions and preferences (login, language, font size and other display items). So you do not have to retype whenever you return to the website or navigate from one page to another.

How to control cookies?

You can control and/or delete cookies as you wish – for details see the website aboutcookies.org. You can delete all cookies from your computer and set most of the browsers to block placement. If you do this, you may need to manually set some preferences every tie you visit the site. Also, it is possible that some services or options not to work.

 

17 OFFERS AND PROMOTIONS

Occasionally, some products may be displayed on site with low price. These offers are valid only during the specified period, or only in the period in which the reduction is available on site and not a permanent offer. Any promotional campaign conducted on www.purpleflowers.ro may be subject to specific terms and conditions.

Clients benefiting from these promotions or offers will be subject to the terms and conditions relating to this promotion or offer, these provisions completing the set of terms and conditions of the face and not canceling it.

In the case of promotional offers or price reductions, order / payment and product delivery date must be within the promotional period. If a product purchased is subject to further discounts, the price paid at the time of purchase cannot be reduced even if the delivery date falls during the promotion.

Periodically, we can offer a discount voucher from new ordering on website, which can be used in a future order. The value of the discount is determined by the company. It’s not accepted in this case to place a new order by the client using the voucher received, and cancelling the first order. We reserve the right to cancel such orders, even if they are paid (the amount is returned in this case). The voucher can be used only if the initial order was paid and delivered successfully.

Any promotional offer is valid within the limit of available stock, regardless of the promotional period.

Any attempt to defraud one promotion leads to cancel the order and adding the IP address of the device that was tried to defraud the system on the list of IP addresses banned for an indefinite period.

 

17.1 PROMOTION: 10% DISCOUNT FOR OUR NEWSLETTER REGISTRATION

If you wish to receive sometimes newsletters with and about flowers, we give you 10% discount for an order on the website. To register, please enter your address in the window that appears automatically at the beginning of website navigation and hit “SEND” button. You will receive a confirmation email for newsletter registration and then a welcome email with the discount code.

The discount code can be used in the checkout page.

Conditions for the discount coupon:

  • Code can be used for a single order
  • To use the code you must create an account and login to website before placing the order
  • The discount code cannot be used if you create your account while you place the order
  • The discount code cannot be used for a larger order 1 000 lei.

The validity period of the promotion: indefinitely

Any attempt to use the discount code illegally leads to cancel the order and adding the IP address of the device that was tried to defraud the system on the list of IP addresses banned for an indefinite period.

 

17.2 PROMOTION: DISCOUNT FOR EMPLOYEES

For custom discounts made for companies with a large number of employees, specific conditions will be discussed with each company

 

17.3 PROMOTION: STEJARII RESIDENCE PRIVILEGE PROGRAM

STEJARII RESIDENCE PRIVILEGE PROGRAM campaign is exclusively for residents STEJARII members. In order to receive the discount of 8% for orders on the website, residents must use the code provided in the catalog prepared by the management Stejarii Residential Club.

The discount code can be used in the checkout page.

Conditions for the discount coupon:

  • Code can be used by residents every order
  • To use the code you must create an account and login to website before placing the order
  • The discount code cannot be used if you create your account while you place the order
  • In the page checkout “Comments” field they will write the alphanumeric code printed on the card received by each resident

The validity period of the promotion: indefinitely

Any attempt to use the discount code illegally leads to cancel the order and adding the IP address of the device that was tried to defraud the system on the list of IP addresses banned for an indefinite period.

The 10% discount to residents for events in available only after the presentation of STEJARII RESIDENCE PRIVILEGE PROGRAM card when placing the order for event.

 

18 ASSIGNMENT AND SUBCONTRACTING

SUNTIME EVENTS SRL may assign and / or subcontract a third party for services related and order fulfillment without the client’s information or consent. SUNTIME EVENTS SRL will be responsible for all contractual obligations towards the customer, even in the case of assignees and / or subcontracting.

 

19 PRIVACY AND PUBLICITY

Customer understands intellectual property rights and will not disclose to third parties or made public any of the information received from SUNTIME EVENTS SRL. All plans, documents and information of any kind provided by the client, including, without limitation to command will remain company property. They can be used only for order fulfillment.

No public statement, promotion, press release or any other manner of disclosure to third parties will not be made by the customer for ordering, delivery, communications, problems encountered or the proposed settlement, without the prior written consent of SUNTIME EVENTS SRL. Any defamation, publicity / negative advertisement, damaging public information, made by the customer without our consent, entail recourse to competent courts and requesting payment of damages, depending on the damage caused.

 

20 LIABILITY

SUNTIME EVENTS SRL is not responsible for damages of any kind, which customers or any third party may suffer as a result of the performance by SUNTIME EVENTS SRL of any of its obligations under the order and for damages resulting from the use of goods and services after delivery and and in particular for loss or damage to their products.

If SUNTIME EVENTS SRL does not execute its obligations, the customer sends a written notice to the company, by email at hello@purpleflowers.ro. SUNTIME EVENTS SRL will propose an action plan validated by the parties within 5 days from notification.

 

21 MAJOR FORCE

Neither party shall be liable for failure to perform its contractual obligations, if such failure is due to a force majeure event. Force majeure is unforeseeable, beyond the parties and cannot be avoided.

 

22 COMPLIANCE WITH LAWS AND STANDARDS

According to Romanian legislation in force, this form entitled Terms and Conditionsis a contract of sale, and acceptance of this form means remote signing the contract of sale.

The company complies with all laws, regulations and ordinances applicable to contractual achievements, on the manufacture, assembly, handling, transport, storage, packaging and delivery of goods and services and applicable health, safety and environment.

This agreement is subject to Romanian law. Any disputes arising from the interpretation and execution of this contract will be settled amicably, and if an agreement is not reached in this way will appeal to the competent courts.

This form Terms and Conditions is written in Romanian, in accordance with current laws in force in Romania. Any translation into other languages ​​is based on the Romanian version, and any dispute shall be settled under terms and conditions Romanian version.

 

23 MISCELLANEOUS PROVISIONS

If one or more of the provisions of the Terms and Conditions form is considered to be invalid, void or unenforceable, the remaining provisions will remain in full force and effect. The parties shall endeavor together to agree on new provisions to comply with the spirit of the original.

SUNTIME EVENTS SRL and customers will be considered independent contractors neither one of the parties shall not grant the right or authority to assume or create any obligation on behalf of or at the expense of the other.

Terms and conditions of this site www.purpleflowers.ro, replace other prior agreements between the parties mentioned written or oral, regarding the subject of this agreement and cannot be modified or altered except by written agreement signed by both parties.

 

24 CONSENT

Customers / Visitors to this website agree with this set of terms and conditions of entry on the website until the end of the visit here, whether they order products in this site or not.


Purple flowers • Pamantul rade prin flori
Purple flowers • Pamantul rade prin flori

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